phsweet Terms & Conditions

In these Terms & Conditions, the following definitions apply unless the context requires otherwise:

• "phsweet," "we," "us," or "our" refers to the operator of the phsweet platform accessible at phsweet.net, operating under PAGCOR regulatory oversight.
• "Platform" means the phsweet website, mobile web interface, and all associated gaming, wagering, and account management services available at phsweet.net.
• "Player," "you," or "your" means any individual who accesses, browses, registers on, or uses the Platform in any capacity.
• "Account" means the registered player account created on the Platform after successful registration and KYC verification.
• "Wallet" means the in-Platform balance held in Philippine Peso (PHP / ₱) associated with a registered Account.
• "Bonus Funds" means any promotional credits, free spins, cashback, or other non-cash incentives credited to an Account pursuant to a phsweet promotion.
• "Wagering Requirement" means the number of times a Bonus amount (or Bonus plus Deposit, as specified per promotion) must be wagered before a withdrawal may be requested.
• "KYC" means Know Your Customer identity verification procedures required under PAGCOR regulations and applicable Philippine anti-money laundering laws.
• "PAGCOR" means the Philippine Amusement and Gaming Corporation, the regulatory body overseeing licensed online gaming operations in the Philippines.

By accessing or using the Platform in any manner — including browsing the website, creating an Account, making a deposit, or placing a wager — you confirm that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety, together with phsweet's Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to any part of these Terms & Conditions, you must immediately cease use of the Platform and must not register an Account.

phsweet reserves the right to modify, update, or replace any provision of these Terms & Conditions at any time. Material changes will be communicated to registered players via the email address associated with their Account or via a platform notification. The effective date of any revision will be displayed at the top of this page.

The Platform is strictly available to individuals who are at least 21 years of age, in accordance with PAGCOR regulations governing online gambling in the Philippines. By registering, you represent and warrant that you meet this age requirement. phsweet employs age verification procedures during KYC. Any Account found to belong to a person under 21 will be immediately suspended, and all funds will be dealt with in accordance with applicable regulatory guidance.

The Platform is operated for players located in the Philippines. You must not access or use the Platform if online gambling is prohibited or restricted in your jurisdiction. It is your sole responsibility to ensure that your use of the Platform complies with all applicable laws in your location.

Each individual may hold only one registered Account on the Platform. Creating multiple Accounts — whether using the same or different personal details — is a material breach of these Terms & Conditions. phsweet reserves the right to close all associated duplicate Accounts and to void any winnings or bonuses accrued across duplicate registrations.

You must provide accurate, complete, and current information during registration, including your full legal name, date of birth, residential address, valid government-issued ID number, and active mobile number. phsweet will request documentary proof of identity and address as part of KYC. Providing false or misleading information constitutes grounds for immediate Account suspension and forfeiture of associated balances.

The following individuals are not eligible to hold a phsweet Account: employees, contractors, or agents of phsweet and its affiliates; individuals subject to a self-exclusion order on the Platform; individuals who have been permanently banned from the Platform; and individuals accessing the Platform in violation of applicable law.

You are solely responsible for maintaining the confidentiality of your Account credentials, including your username, password, and any SMS OTP codes issued to your registered mobile number. phsweet will never ask for your password via any channel, including live chat, email, or SMS.

Any action performed through your Account — including wagers placed, deposits made, and withdrawals requested — will be treated as authorised by you unless you have previously notified phsweet of suspected unauthorised access. phsweet's liability for losses arising from unauthorised Account access is limited where you have failed to take reasonable steps to protect your credentials.

You must notify phsweet's support team immediately if you suspect that your Account has been accessed without your authorisation. phsweet will suspend the Account pending investigation upon receipt of such a report.

phsweet accepts deposits in Philippine Peso (PHP / ₱) via the following payment methods: GCash, PayMaya, BPI, BDO, Metrobank, and UnionBank. All deposits are processed in PHP. phsweet does not accept deposits in foreign currencies or via cryptocurrency.

Minimum and maximum deposit amounts are displayed in the Cashier section of the Platform and may be updated from time to time without prior notice. Deposits that fall outside these limits may be automatically declined by the payment processor.

Funds deposited to your phsweet Wallet are held for gaming purposes only. phsweet is not a bank and does not pay interest on Wallet balances. Deposited funds must be used to place real-money wagers on the Platform; they may not be transferred to other players.

phsweet reserves the right to request documentary evidence verifying that a payment method belongs to the Account holder before processing any withdrawal from a Wallet funded via that method. This is a KYC and anti-money laundering requirement.

Withdrawals from a phsweet Wallet are available to players who have completed KYC verification and whose Accounts are in good standing. Withdrawals are processed to the same payment method used for the most recent deposit, subject to the availability of the relevant withdrawal channel.

A minimum withdrawal amount applies and is displayed in the Cashier section. Withdrawals of Bonus Funds are only permitted after all applicable Wagering Requirements have been fully satisfied. Any withdrawal request made while an active Bonus balance remains subject to an unsatisfied Wagering Requirement will result in forfeiture of the outstanding Bonus Funds.

phsweet targets withdrawal processing within standard banking hours. GCash and PayMaya withdrawals are typically processed within 60 minutes during operational hours. Bank transfer withdrawals to BPI, BDO, Metrobank, and UnionBank are subject to the receiving bank's clearing times, which phsweet does not control.

phsweet reserves the right to delay or withhold a withdrawal pending AML review or completion of outstanding KYC documentation. Players will be notified of any such hold and provided with the documentation required to resolve it.

phsweet offers a range of promotions including welcome bonuses, reload bonuses, free spins, cashback offers, and Loyalty Program rewards. Each promotion is subject to its own specific terms, including Wagering Requirements, eligible games, minimum qualifying deposit, and expiry period. Specific promotion terms are published on the relevant promotion page and form part of this agreement.

• Bonuses are available to eligible registered players only. One bonus per player, household, IP address, device, or payment method applies unless otherwise stated.
• Wagering Requirements must be met within the stated time limit. Bonus funds and associated winnings will expire and be removed from the Wallet upon the expiry of the stated period.
• Not all games contribute equally to Wagering Requirements. Live dealer games, certain table games, and sports betting markets may contribute at a reduced rate or not at all. Game contribution percentages are listed in the individual promotion terms.
• phsweet reserves the right to withdraw any bonus offer, modify bonus terms, or cancel a bonus that has been claimed in contravention of these Terms & Conditions.
• Abuse of bonus offers — including but not limited to low-risk betting patterns intended to meet Wagering Requirements without genuine play — constitutes a breach of these Terms & Conditions and may result in bonus forfeiture and Account review.

All games available on the phsweet Platform — including slots, live dealer tables, RNG card and table games, bingo, and sports betting markets — are operated in accordance with the rules published within the Platform for each respective game or market. Players are responsible for understanding the rules applicable to any game before placing a wager.

RNG-based games on the Platform use certified random number generator technology, independently tested for fairness by accredited third-party testing laboratories. The RTP (Return to Player) percentage for each game is available within the game information panel.

In the event of a technical malfunction, game disconnection, or system error that interrupts a game round, phsweet will apply the following resolution principle: any incomplete game round at the time of the malfunction will be either completed using the last valid game state recorded by the server, or voided with all wagers returned to the player's Wallet. phsweet's determination of the appropriate resolution is final in all cases of technical dispute.

Sports betting markets are settled in accordance with the official result declared by the relevant governing body (e.g., PBA, NBA, UFC, PAGCOR-recognised sabong regulator). In the event of a result being revised by the governing body after settlement, phsweet will re-settle the market accordingly within a reasonable period.

The following conduct is strictly prohibited on the phsweet Platform and constitutes grounds for immediate Account suspension, forfeiture of balances, and reporting to relevant authorities where required by law:

• Registering an Account if you are under 21 years of age or ineligible under Section 3 of these Terms.
• Providing false, fraudulent, or misleading information during registration or KYC.
• Using another person's identity, payment method, or Account credentials without their express consent.
• Any form of collusion, match-fixing, chip-dumping, or coordinated play designed to manipulate game outcomes or exploit the Platform.
• Using software, bots, scripts, automated systems, or artificial intelligence to interact with the Platform in any manner not expressly permitted.
• Exploiting software bugs, game errors, or Platform vulnerabilities. Any winnings derived from a known or reasonably discoverable error will be voided.
• Money laundering, fraud, chargebacks on legitimate transactions, or any activity that violates Republic Act No. 9160 (Anti-Money Laundering Act) as amended.
• Harassing, threatening, or abusing phsweet staff or other players through any communication channel.

phsweet is committed to promoting responsible gambling across all aspects of its Platform. We recognise that for a small number of players, gambling can become harmful. The following tools are available to all registered phsweet players free of charge via Account Settings:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your Account. Limit reductions take effect immediately; limit increases are subject to a mandatory 24-hour cooling-off period.
• Session Time Reminders: Set alerts to notify you when you have been actively playing for a specified duration.
• Cooling-Off Period: Temporarily restrict access to your Account for a defined period (24 hours to 6 weeks) during which you may not deposit or place wagers.
• Self-Exclusion: Permanently exclude yourself from the Platform. Self-exclusion takes effect within 24 hours and cannot be reversed for a minimum period of 6 months. After 6 months, a formal written request is required to lift the exclusion.

phsweet will not knowingly allow a player who has self-excluded to re-register or access the Platform during the exclusion period. Players who circumvent self-exclusion by registering a new Account will have the new Account immediately closed upon discovery.

All content on the phsweet Platform — including but not limited to the phsweet brand name, logo, website design, graphics, software, game interfaces, text, and marketing materials — is the exclusive intellectual property of phsweet or its licensed third-party game providers and is protected by applicable Philippine and international intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal entertainment purposes only. You may not reproduce, modify, distribute, reverse-engineer, scrape, frame, or commercially exploit any content from the Platform without the prior written consent of phsweet.

Game content, including game artwork, sound effects, and RNG algorithms, remains the intellectual property of the respective game providers and is governed by their applicable licences. phsweet does not grant any rights in third-party game content beyond what is necessary for normal gameplay.

To the fullest extent permitted by applicable Philippine law, phsweet's total aggregate liability to any player in connection with the Platform — whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by that player in the 30-day period preceding the event giving rise to the claim.

phsweet shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, loss of data, loss of goodwill, or loss of gaming opportunity, arising from or connected with your use of the Platform, however caused and regardless of whether phsweet was advised of the possibility of such damages.

phsweet does not warrant that the Platform will be available without interruption or error at all times. Scheduled maintenance, emergency technical work, or circumstances beyond phsweet's reasonable control (including but not limited to internet service provider outages, natural disasters, or regulatory directives) may result in temporary unavailability of the Platform. phsweet shall not be liable for losses arising from such unavailability.

Nothing in these Terms & Conditions limits phsweet's liability for death or personal injury caused by its own negligence, fraud, or any other liability that cannot be excluded under Philippine law.

phsweet reserves the right to suspend or permanently close any Account, with or without prior notice, in the following circumstances:

• Breach of any provision of these Terms & Conditions.
• Failure to complete KYC verification within the required timeframe.
• Reasonable suspicion of fraudulent activity, money laundering, or collusion.
• Receipt of a regulatory directive from PAGCOR or a competent Philippine authority.
• Extended Account inactivity (defined as no login activity for 12 consecutive months).

Upon Account closure for breach-related reasons, phsweet may retain any balance in the Wallet pending investigation. If no breach is established, the balance will be returned to the player via their registered payment method within a reasonable period. If a breach is confirmed, phsweet may forfeit some or all of the Wallet balance in accordance with applicable regulatory requirements.

Players may close their own Account at any time by contacting phsweet's support team. Upon voluntary closure, any real-money balance (excluding unsatisfied Bonus Funds) will be returned to the player's registered payment method after standard KYC checks are completed.

These Terms & Conditions are governed by and construed in accordance with the laws of the Republic of the Philippines, including but not limited to Presidential Decree No. 1869 (PAGCOR Charter as amended), Republic Act No. 9160 (Anti-Money Laundering Act as amended), and the applicable data privacy regulations under Republic Act No. 10173 (Data Privacy Act of 2012).

Any dispute arising out of or in connection with these Terms & Conditions — including any dispute regarding their existence, validity, or termination — shall first be submitted to phsweet's internal dispute resolution process by contacting the support team at support@phsweet.net. If a dispute cannot be resolved through that process within 30 days, either party may escalate the matter to PAGCOR or to the competent courts of the Philippines.

You irrevocably submit to the exclusive jurisdiction of the Philippine courts for the resolution of any dispute not resolved through the above process, and waive any objection to proceedings in such courts on the grounds of venue or inconvenient forum.

phsweet may amend these Terms & Conditions at any time. The most current version will always be accessible at phsweet.net/terms-conditions. The "Last Updated" date at the top of this page reflects the date of the most recent revision.

For material amendments — changes that substantially affect player rights, withdrawal procedures, or bonus conditions — phsweet will provide at least 7 days' advance notice to registered players via their registered email address or via a prominent Platform notification before the amended Terms take effect.

For non-material amendments (including typographical corrections, clarifications of existing provisions, or changes required by regulatory directive), the updated Terms take effect immediately upon publication. Your continued use of the Platform after publication constitutes your acceptance of the revised Terms.

If you have any questions about these Terms & Conditions, your Account, a payment, or any other aspect of the phsweet Platform, our support team is available 24 hours a day, seven days a week.

• Email: support@phsweet.net (plain text — not a clickable link)
• Live Chat: Available via the chat icon in the bottom-right corner of the Platform
• Response Time: Email queries are typically responded to within 4 hours during Philippine business hours; live chat responses within 2 minutes at any hour

For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please contact our dedicated responsible gaming team via live chat or email and reference "Responsible Gaming" in your message subject line.